Shipping, Payment & Return Policies

Shipping


We will make every effort to select the lowest cost method of shipping your order to you. Smaller orders ship by UPS and large pallet-size orders by Motor Freight trucks. UPS is responsible for bringing your package inside. Motor Freight carriers are responsible for bringing the boxes to the tailgate of their truck only (unless other arrangements have been made). We ship to most cities and states in the USA. (Restriction and additional freight or U.S. Postal charges will apply to some parts of the USA. Other restrictions may apply.




Payment (including UPS Shipments & Motor Freight)


We accept the following major credit cards: Visa, MasterCard, Discover and American Express.




Freight Program


Due to the increased cost of shipping charges, boxes, and packing materials we have been forced to implement a 5% packing charge on orders of $500.00 or more to help us offset the additional costs.

This special freight program is available for most cities in the USA, call or email us for the details.

The program includes: Bisque, Paints, Glazes, Brushes, Supplies, and Gallons.

Excludes: Drop Ships from Manufacturers, Buckets of glaze, molds, production equipment such as kilns, slab rollers, wheels, color charts, racks, clay, etc. Extra freight charges will be added to the items listed and any other heavy and larger items we supply. We will let you know the extra cost before we start to process the order.

We ship to most cities and states in the USA, Restriction and additional freight or U.S. Postal charges will apply to some parts of the USA.

Other restrictions may apply.




Shipping/Freight Costs


Below is a table which breaks down shipping freight charges based on the dollar amount of your order.

Orders Totaling: $500.00+
FREE Shipping Cost Orders Totaling: $401.00 - $499.00
$99.98 Shipping Cost

Orders Totaling: $301.00 - $400.00
$79.98 Shipping Cost

Orders Totaling: $201.00 - $300.00
$49.98 Shipping Cost

Orders Totaling: $0.00 - $200.00
$19.98 Shipping Cost




Returns


Please contact us for a return authorization number before shipping any goods back to us.

  • We will pay return shipping charges ONLY on items wrongly shipped or defective. All other returns must be shipped at the cost of the purchaser.
  • A 20% restocking fee is charged for returns.
  • Special order items are not returnable.
  • Any returns must be authorized by Midwest Ceramics, LLC within 7 days of receipt of merchandise.




Damage (UPS)


Your order will be packed to arrive in good condition.

Please look on your invoice (attached in a plastic sleeve on the outside of one box) for the number of boxes shipped.

After assuring that you have all boxes please open and inspect our shipment within 48 hours.

If there is damage, please call UPS at 800-742-5877 to file a claim. (You will need the label off the box for details.) Once you have a claim number, call us and give us the claim number. We will issue credit to your account and manage the claim from there.




Damage (Motor Freight)


Boxes are stacked and shrink-wrapped on a pallet for one step handling to reduce or eliminate extra handling damage.

If you detect any obvious damage upon delivery, note the damage directly on the delivery ticket before signing it.

Contact the carrier and tell them you want to file a claim. Then give us a call and share the calim number. We will manage the claim from there and issue credit to your account.





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